Because of this, they are also very stringent on to whom they make an Authorized Dealer. Watch companies take years developing some of their timepieces. We will let you know the exact amount of your shipping cost as they vary by item / category before processing the refund.

Also, if you received Free Shipping on this order, you will be charged a mininum flat shipping fee of $5.00. Please note that we can refund shipping costs only if the return is a result of our error. We will notify you via e-mail of your refund once we have received and processed the returned item. If you do not have your packing slip, please indicate the order number on a separate piece of paper and send the package to the provided address. Please indicate if the item is a return or an exchange.įor your protection, we recommend you purchase insurance on your package for the value of the merchandise being returned. Include the packing slip with your return, and wrap the package securely. In the subject line, include your order number. Simply email us at and indicate the reason for your return to receive a RMA #. If within 30 days of receipt of your purchase, you are not completely satisfied, for any reason, with any nonpersonalized item you order, we will either replace it or provide you with a full product refund, excluding shipping and handling - no qu estions asked. We don't charge your card until item is shipped, we only authorize the amount. If an item is back-ordered, we will notify you and let you know of delay. If placed after this, your order will be processed the following business day. All expedited priority orders must be placed by 12 noon Central Standard Time (CST) to be processed on the same business day. Orders received on Saturday are usually processed by the end of Tuesday and Sunday are usually processed by end of day Wednesday. Orders for in-stock merchandise received on Monday through Friday are usually processed the same day, or by the end of next business day. International Shipments- Rates will be available during checkout processīusiness Days: Monday - Friday, excluding federal holidays within the United States. Free Shipping on All USA Orders over $50 (Including Alaska and Hawaii).

Movado sapphire black